Legal & data
Privacy Policy
This policy explains how Northern Peak Transport Solutions, registered in Belgium under number 1100140742 with its address at Raveschoot 22, 9080 Lochristi, handles personal data collected through this website. It covers what is collected, why, how long it is kept and how to exercise your rights.
Last reviewed 5 November 2026
What we hold
Data we collect
Two kinds of information reach us: what you type into a quote request or email, and a small set of technical signals your browser sends when a page loads.
Contact details you give us
Name, company, email address and telephone number, so we can reply to the enquiry and address you correctly in correspondence.
Shipment information
Pickup and delivery details, loading and unloading preferences, cargo type, weight and dimensions — the inputs we need to price a transport job and plan the route.
Correspondence history
Emails, phone notes and any documents you send us (customs papers, packing lists, delivery instructions) held together with the shipment they belong to.
Technical data on browsing
Pages visited, referring link, approximate region, browser type and device category. This is limited data used to keep the site working and to see which pages people actually find useful.
We do not ask for payment card details through this website. If a shipment is arranged, invoicing details are exchanged directly with our office.
Purpose and limits
Why we use it
Everything we hold has a stated job. If a use is not on this list, we do not do it with your data.
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01
Answering your enquiry
Replying to a quote request or question by email or phone, and following up once if we have not heard back.
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02
Preparing a transport quote
Working out a price from the pickup, delivery, cargo and timing details you provide, and confirming what the rate includes.
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03
Managing a booked shipment
Planning the collection, running the route, passing customs, and informing you if a delivery window changes.
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04
Keeping the website running
Watching for errors, blocking abusive traffic, and understanding which pages visitors reach before they get in touch.
We do not use your data for unrelated marketing, we do not sell it, and we do not build advertising profiles from it.
Legal basis
On what grounds we process it
Belgian and EU data protection law requires that every processing activity rests on a stated basis. Here is ours, tied to what we actually do.
Your request
When you send a quote request or contact us, we process the details you provide on the basis of that request — it is the step needed before any contract can be agreed.
Performing a transport contract
If a shipment is booked, we process the related data to carry out that contract — collection, carriage, customs clearance and delivery — and to keep the records Belgian commercial and tax rules require.
Consent and legitimate interest
Cookies and technical tracking rely on your consent where consent is required, or on our legitimate interest in keeping the website secure and working correctly. You can withdraw consent at any time — the cookie policy explains how.
Where we rely on legitimate interest, we have weighed our need to run the business against your rights and freedoms, and we keep the data involved to the minimum needed for that purpose.
Sharing & disclosure
Who sees your information
We do not sell personal data. Information leaves our office only when a shipment you have asked us to run needs another party to move.
Transport partners
Subcontracted carriers or partner hauliers who physically move the load when we hand a leg of the route to them.
Customs agents
Declarants and customs brokers who clear a cross-border consignment, receiving only the papers relevant to that clearance.
Warehousing providers
Storage operators who hold a consignment between legs, with the goods details needed to receive and release it.
Public authorities
Where Belgian or EU law requires disclosure — for example a lawful request from a tax or customs authority.
Where a partner is outside the European Economic Area, we rely on a lawful transfer mechanism and keep the data limited to what that leg of the shipment needs.
Retention
How long we keep it
We keep data for the period each record needs to do its job, and no longer. When a retention period ends, the record is deleted or anonymised.
Quote enquiries that do not lead to a booking
Held while the enquiry is active and for a short follow-up period, then deleted unless you ask us to keep it on file for a future shipment.
Booked shipment records
Kept for the period Belgian commercial and tax record-keeping rules require, so the consignment can be traced and audited if a question is raised later.
Customs and clearance paperwork
Retained for the period customs rules set for the consignment type, alongside the shipment record it belongs to.
Website technical data
Held for a limited period for security and analysis, then deleted or reduced to aggregate figures that no longer identify a visitor.
Your rights
What you can ask us to do
Under the GDPR you have a set of rights over the data we hold about you. To use any of them, send a request to the contact details on this page and we will reply within one month.
We answer every privacy request from the same office that handles your freight — no ticket queue, no automated response.
Northern Peak Transport Solutions
Access
Ask for a copy of the personal data we hold about you, together with a short note on why we hold it.
Correction
Point out anything that is wrong or out of date — a company name, an address, a phone number — and we will fix it.
Deletion
Ask us to erase data we no longer need, subject to records we are required to keep for tax, commercial or customs purposes.
Restriction & objection
Ask us to pause processing while a question is resolved, or object to a use you consider unnecessary.
Withdraw consent & complain
Where processing rests on your consent you may withdraw it at any time, without affecting what was done before. If you are not satisfied with our response, you have the right to lodge a complaint with the Belgian Data Protection Authority.
Contact
Reach us about your data
For privacy questions or a data request, contact Northern Peak Transport Solutions using the details below. Include enough information for us to find your record — a company name, a shipment reference or the email address you used.
- Address
- Raveschoot 22, 9080 Lochristi, Belgium
- Phone
- +32 756635176
- [email protected]
- Hours
- Monday to Friday, 09:00 – 18:00
- Registration
- Registered in Belgium under number 1100140742
Related documents
Read alongside this policy
If a request concerns data tied to an active shipment, note that we may need to check it against records we are required to keep before we can act. We will tell you if that applies.